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I am having trouble downloading my digital program

There are a few steps that we recommend trying if you are having trouble downloading your digital program.

Firstly, make sure that you have enough storage on your device as some of the downloads are very large files. Keep in mind that it may take up to 10 minutes for the file to download. Connecting to a Wi-Fi network before downloading may also help.

If you are still having trouble you can try the Safari reset steps for iPhone:

Settings>Safari>Clear History and Website data

Once you have completed the above step then do the following:

Settings>Safari>Advanced>Website Data>Remove All Website Data

If you are still experiencing difficulties downloading your eBook you can contact us at: [email protected]  and we will assist you further.

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